𓏲 Shipping Policy 𓏲

We ship from London, UK to the UK, EU and internationally.

Orders are primarily shipped via Royal Mail or another suitable carrier may be used depending on the size, weight, destination and nature of the item.

Shipping charges are calculated according to the weight of the item and its packaging, and the exact shipping cost will be shown at checkout before payment.

Orders are generally dispatched within 2-5 business days, unless otherwise stated in the product description.

Please note that delivery times may vary depending on the destination, carrier and customs procedures.

𓏲 UK Orders 𓏲

Orders delivered within the United Kingdom are shipped domestically from the UK and are not subject to international customs clearance, import duties or import taxes.

The shipping price shown at checkout covers the applicable delivery charge, and no additional customs or import charges will be imposed in connection with the domestic delivery of the order within the UK.

𓏲 EU & International Orders 𓏲

Orders shipped outside the UK may be subject to customs clearance, import duties, import VAT or other import-related charges imposed by the destination country.

For orders shipped from the UK to the EU, customs clearance procedures may apply. Due to the UK's departure from the EU, EU-bound orders may be subject to import procedures and checks upon arrival in the destination country.

Any customs duties, import VAT, customs clearance fees, handling fees or other charges imposed by the destination country are the responsibility of the customer and are not included in the item price or shipping fee unless explicitly stated otherwise.

Customs charges and tax assessments are determined by the customs authorities of the destination country and may vary depending on the destination, value, type, classification and origin of the goods. T.C.C cannot guarantee that an order will be exempt from customs duties, import VAT or other import-related charges.

International delivery times may also be extended due to customs clearance, customs inspections, payment of import charges, or requests for additional information or documentation from the customer.

Once an order has been handed over to the carrier, we cannot be held responsible for delays caused by the shipping carrier, customs authorities or import clearance procedures.

𓏲 Return Policy 𓏲

Due to the unique nature of our vintage and antique pieces, we generally do not accept returns, refunds or exchanges due to change of mind, incorrect choice or personal preference.

Most of our pieces are one-of-a-kind and available as a single item, meaning that once a piece has been sold, it is generally not possible to offer an exchange for the same item.

Vintage items may naturally have marks, patina, surface wear, colour variations, crazing or other signs of age. These characteristics are considered part of the item's history and are not treated as defects where they have been clearly described in the product listing.

We encourage you to carefully review the product photographs and description before purchasing. If you have any questions about an item's condition, please contact us before placing your order.

Nothing in this policy affects any statutory rights you may have under applicable consumer law.

𓏲 Damage During Transit 𓏲

While we take great care when packing every order, damage can occasionally occur during transit, particularly with fragile pieces such as ceramics and glassware.

If your order arrives damaged, please contact us within 24 hours of delivery with your order number, a description of the damage, and clear photographs of the item and its packaging.

For fragile items, we strongly recommend recording a continuous unboxing video from the moment you begin opening the original shipping package. The video should ideally show the condition of the outer packaging, shipping label, protective materials and the item itself.

This documentation may be required to determine whether the damage occurred during transit and to assist with a claim with the shipping carrier.

If the item is confirmed to have been damaged during transit, a refund for the item and the original shipping charge may be issued, where applicable.

Please retain the original packaging and all packing materials until the matter has been resolved, as these may be required for a carrier claim.

Damage reported more than 24 hours after delivery may not be eligible for a refund, as it may no longer be possible to establish whether the damage occurred during transit.

𓏲 A Note on Vintage Pieces 𓏲

Vintage and antique objects are not new products, and their imperfections are part of their character.

Small scratches, marks, patina, fading, crazing, uneven surfaces and other subtle signs of age may be present. Rather than viewing these as flaws, we see them as traces of the object's previous life and part of what makes each piece unique.

We make every effort to photograph and describe each item honestly and accurately, so please consider the photographs and condition notes carefully before purchasing.

Thank you for understanding and for giving these old objects a new home.